Terms and Conditions
Medical ID jewellery is highly personalised and custom-made. Payment is due at the time of purchase with a valid credit card or Universal Medical ID gift card. Purchases can be made on our secure website or over the phone at 0800 055 6504.
Processing and Shipping Policy
Orders may take up to three weeks to complete as our production team carefully crafts each jewellery item based on the selections you make when you place your order. Expedite services move your order to the front of our production line to be processed in one business day. Standard processed orders are made in 10-12 business days at no extra charge. Rush orders are made within three business days at an additional charge. Orders are shipped from Bedford MK45 3DP.
We offer two shipping methods for your medical ID. Royal Mail First Class takes 3-7 business days (£4.00) and Courier Signed For takes 2 business days. (£10.00) If you have any questions regarding shipping concerns, contact our Customer Service Department.
Because your medical ID personally engraved and cannot be re-used, we cannot accept returns on personalised items.
For returns on non-personalised items, please contact our Customer Service Department at 0800 055 6504 to obtain a Return Authorization number.
For returns or exchanges of non-personalised items, please enclose your merchandise in a padded envelope with your Return Authorization number on the outside of the package and ship Special Delivery to:
All IDs, chains, and attachments are warranted against defects in material or workmanship for 90 days from the date of purchase. Upon receipt, please carefully inspect your purchase for errors or defects. This warranty does not cover:
Extended Warranty Protection
For customers who have purchased the 2 Year or Lifetime Warranty plan, coverage includes:
Accidental Damage Coverage
Engraving Quality Protection
Please note that discontinued products may be replaced with a comparable item.
The customer is responsible for shipping the product to Universal Medical ID for repair. Insurance is recommended when shipping.
When completing an online form, information is sent via email to Info@IdentifyYourself.com
Our Customer Service Department is available Mon. - Fri. 9 a.m. - 5 p.m. GMT
Universal Medical ID UK
About Universal Medical ID UK
Partner Affiliate Programme
My Interactive Health Record
MyIHR Log In
For Healthcare Professionals
Frequent Questions About
Wearing A Medical ID
How to Order Medical ID Alert Jewellery
Medical ID Order Forms
Diabetes and Medical IDs
Allergies and Medical IDs
Product Warranty and Return Policy
Terms and Conditions